Which appliance, what symptom?
Spinning issue, leak, no power? Describe the symptoms and the AI tells you the likely cause and rough cost.
Call-out, common parts and the 50% rule — when to fix it and when to replace the whole machine.
Read the brief on diagnosis fees, repair-or-replace math and OEM parts — then let Three local repairers quote.
Spinning issue, leak, no power? Describe the symptoms and the AI tells you the likely cause and rough cost.
Fixed diagnosis fees, OEM parts, warranty check first, repair vs replace thresholds. Know when to fix and when to bin.
Three local repairers quote on the same diagnosis — parts, labour, warranty on the repair — so you don't get bilked.
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Four moves that separate a smooth job from a nightmare.
Most repairers charge a fixed diagnosis fee that's deducted from the repair cost if you proceed. Confirm it before they arrive.
Rule of thumb: if the repair costs more than 50% of a new appliance, replace. £150 on a £300 washing machine is a coin-flip.
Always check warranty before calling out third-party. Many appliances have 2–10 year manufacturer cover most owners forget about.
Original (OEM) parts vs generic. OEM matches the warranty, generic is 30–50% cheaper but cuts the life of the appliance. Ask which.
Indicative UK ranges and what affects price.
By job type
Quote spread is typically ± 18% — always get 3 quotes.
Appliance Repair quick-view

Appliance Repair explained
A washing machine repair in the UK typically costs £70–£200 all in, depending on the fault. The classic ones — failed pump, worn drum bearings, broken door interlock, or a leaking drain hose — are well-trodden territory for any appliance engineer and parts are widely stocked for the big brands.
Most machines are worth repairing up to 6–8 years old; after that the maths gets tight, particularly for budget-brand units. A Bosch, Miele or AEG machine is almost always worth fixing — they're built for 12–15 years of service.
| Fault | Symptoms | Typical price |
|---|---|---|
| Drain pump replacement | Won't drain; sits full of water | £90–£150 |
| Door seal (boot) replacement | Leaks at the door; visible mould or tears | £90–£170 |
| Drum bearings | Loud rumbling on spin; wobbly drum | £180–£320 |
| Carbon brushes (motor) | Won't spin; intermittent power | £70–£130 |
| Door interlock / lock | Door won't close or unlock | £80–£140 |
| Heater element | Cold washes only; F or E error code | £90–£160 |
| Control board | No power; random behaviour | £150–£280 |
| Standard callout (no repair) | Diagnosis only | £40–£65 |
Bearings replacement is often the threshold case — at £200–£320 it's right on the line where replacement may be the better call for budget machines.
Use the 50% rule: if the repair quote is more than half the price of an equivalent new machine (factoring in spec, energy rating, drum size), replace. A bearings repair on a 7-year-old £350 machine at £270 is borderline. The same repair on a 4-year-old £700 Bosch is a no-brainer.
Also worth thinking about energy use — a new A-rated machine uses ~30% less electricity than a 10-year-old one, recovering some of the replacement cost over its life.
£90–£150 in most of the UK, including the part and labour. The job takes 30–60 minutes for an experienced engineer. The part itself is £25–£50 retail.
For premium brands (Miele, Bosch, AEG, Siemens) — yes, even at £250–£320, the rest of the machine has many years left. For budget machines that originally cost under £350, it's usually cheaper to replace.
Almost always the door seal (boot). Pull it out and look around the rim with a torch — small tears, perished rubber, or trapped objects (coins, bra wires) cause leaks. Replacement is typically £90–£170 fitted.
Budget brands (under £350): 5–7 years. Mid-range (£400–£700): 8–11 years. Premium (Miele, Bosch, AEG, £800+): 12–15 years with regular descaling and pump-filter cleaning.
Three most likely causes, in order: clogged pump filter (you can clean this in 10 minutes), kinked or blocked drain hose, or a failed pump. Try the filter first — about 60% of "won't drain" calls turn out to be just that.
Technically yes, but you risk grit and limescale damaging the inlet valve, the dispenser drawer, and eventually the heating element. The filters cost £2–£3 to replace and slip in behind the inlet hose connection — leave them in place.
Want a local pro to handle this? A washing machine engineer can usually diagnose and fix the common faults in a single visit. Most carry pumps, seals and elements in the van for the major UK brands.
This guide was written with AI assistance and is intended for general information only. Prices are estimates based on UK averages and may vary by region. Always get at least three quotes and consult a qualified professional before starting any work.
Ask follow-ups in plain English. The AI explains options, sequencing and what to ask the appliance repair — so you walk in informed.
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